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Learn About IRDAI’s Bima Bharosa Portal to File a Complaint Against an Insurance Company

<p>When interacting with insurance firms, insurance customers may run into problems with claims, premiums, or general customer service. You should initially attempt to handle any of these difficulties directly with the insurance provider if you are dealing with any of them. You may get in touch with the grievance redressal officer or the customer service department. You may then register a complaint with the Insurance Regulatory and Development Authority of India (IRDAI) if you are unable to fix the problem.<img decoding=”async” class=”alignnone wp-image-165460″ src=”https://www.theindiaprint.com/wp-content/uploads/2023/09/theindiaprint.com-release-of-the-jkbose-class-12-revaluation-2023-results-and-download-instructions–750×500.png” alt=”theindiaprint.com release of the jkbose class 12 revaluation 2023 results and download instructions” width=”1481″ height=”987″ srcset=”https://www.theindiaprint.com/wp-content/uploads/2023/09/theindiaprint.com-release-of-the-jkbose-class-12-revaluation-2023-results-and-download-instructions–750×500.png 750w, https://www.theindiaprint.com/wp-content/uploads/2023/09/theindiaprint.com-release-of-the-jkbose-class-12-revaluation-2023-results-and-download-instructions–1024×683.png 1024w, https://www.theindiaprint.com/wp-content/uploads/2023/09/theindiaprint.com-release-of-the-jkbose-class-12-revaluation-2023-results-and-download-instructions–768×512.png 768w, https://www.theindiaprint.com/wp-content/uploads/2023/09/theindiaprint.com-release-of-the-jkbose-class-12-revaluation-2023-results-and-download-instructions–150×100.png 150w, https://www.theindiaprint.com/wp-content/uploads/2023/09/theindiaprint.com-release-of-the-jkbose-class-12-revaluation-2023-results-and-download-instructions-.png 1200w” sizes=”(max-width: 1481px) 100vw, 1481px” title=”Learn About IRDAI's Bima Bharosa Portal to File a Complaint Against an Insurance Company 24″></p>
<p>In this situation, you could think about filing your complaint using the IRDAI Bima Bharosa site.</p>
<p>IRDAI is a government organization that reports to India’s Ministry of Finance. It was created to oversee and advance India’s insurance sector.</p>
<p>Portal IRDAI Bima Bharosa</p>
<p>Insurance customers may register and follow their complaints against insurance firms on the IRDAI Bima Bharosa website. The IRDAI created the platform in 2015 to streamline policyholders’ grievance redressal procedures.</p>
<p>Policyholders may easily and conveniently lodge grievances using the site. They may include basic details regarding their grievance, such as the name of the insurance provider, the nature of the grievance, and a succinct explanation of the problem. Policyholders may submit additional documents via the site, including copies of their policies or contact with the insurance provider.</p>
<p>A complaint is allocated to the relevant insurance provider after it is filed. After receiving the complaint, the insurance company has 15 days to react. The issue is referred to IRDAI if it is not addressed within 15 days.</p>
<p>Insurance firms who disregard the grievance redressal procedure may be subject to sanctions by IRDAI. This can include paying fines, receiving penalties, or possibly having the insurance company’s license revoked.</p>
<p>What should you do if you have a complaint about an insurance company or its agent or intermediary?</p>
<p>First, you may speak with the branch’s grievance officer or the office you normally interact with. All insurance firms’ grievance redressal officials’ email addresses may be found on the official Bima Bharosa website (https://bimabharosa.irdai.gov.in).<br />
Send the required supporting papers and your written complaint to the party in question.<br />
Take a date-stamped written acknowledgment of your complaint.<br />
Within 15 days of receiving your complaint, the insurance provider must respond.</p>
<p>What should you do if the insurance company’s grievance redress officer’s response is inadequate?</p>
<p>You may contact the policyholders protection and grievance redressal department of IRDAI’s grievance redressal cell if it is not handled within two weeks or if you are dissatisfied with their resolution:</p>
<p>155255 is a toll-free number to call, or you may email complaints@irdai.gov.in.<br />
Use the IRDAI’s Bima Bharosa web portal:<br />
Visit the Bima Bharosa Portal at https://bimabharosa.irdai.gov.in/ to register and track your complaint.<br />
With your complaint, write to IRDAI:<br />
Fill out the Complaint Registration Form and submit it, together with any letters or attachments, to the following address by mail or courier:</p>
<p>Manager of General</p>
<p>Department for the Protection of Policyholders and Grievances – Grievances Cell,</p>
<p>Regulatory and Development Authority for Insurance in India (IRDAI),</p>
<p>Financial District, Nanakramguda, Sy.No.115/1</p>
<p>Gachibowli, 500032 Hyderabad</p>
<p>What transpires once a complaint is filed on the Bima Bharosa Portal (https://bimabharosa.irdai.gov.in)?</p>
<p>A complaint filed via Bima Bharosa will be stored in both the IRDAI repository and the system used by the insurer. When a complaint is successfully registered in the Bima Bharosa Portal, a token number is produced, and this token number may be used to trace the complaint.</p>
<p>The Bima Bharosa Portal will reflect changes to the complaint status in the insurance system, and under the complainant login, you may read the specifics of the modification. The final resolution offered by the insurer will be accessible via the Bima Bharosa Portal’s complaint login.</p>
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